Some Quality Hints and Tips

The proper implementation and subsequent successful certification of an ISO 9001:2015 Quality Management System (QMS) can both transform a business and ensure that it can maximise all opportunities for bidding for government and large company contract tenders.

The P+P Team have come up with some helpful hints and tips for those considering the process

  • The ownership of Quality lies with everyone in the organisation, not just the Quality representative
  • Ensure that everyone understands your definition of Quality � �Exactly meeting the agreed requirements of the customer and exceeding their expectations� is a definition that works well
  • Make sure that you lead by example. Talk Quality and then act Quality. If you are seen to be less than fully committed then don�t expect anything more from your staff
  • A recent change to the ISO Standard now calls for the organisation to demonstrate risk based thinking � there are various forms of risk analysis systems on the market and P+P offer a particularly simple and straightforward software tool (please ask for details)

Some simple things to look for:

  • Information entered repeatedly. This wastes time and gives more opportunity for error.
  • You gather data, but then don�t analyse or use it. Information and data that is not utilised is a waste, either use it or don�t waste time gathering it.
  • Everyone should use the same method and process. Agree a standard method of operation; it reduces confusion and the potential for mistakes.
  • Don�t over-specify in your processes or procedures, this leads to a constant need for updates and/or non-conformances. For example instead of writing �the task is performed daily by X�, try �the task is carried out regularly, at least weekly by a competent person�
  • Clear, concise, targeted and then acknowledged communication is vital for successful outcomes. Don�t assume knowledge, agreement or participation
  • Celebrate your successes. When things go right, let everyone know and thank those responsible for the outcome

�and the final tip

Talk to P+P and let us help you transform your business into a certified Quality business.