Feedback

Feedback

Feedback The ISO9001 Quality Management Standard refers to: “monitor(ing) customers’ perceptions of the degree to which their needs and expectations have been fulfilled” (Section 9.1.2). And: “taking into consideration customer satisfaction and feedback” (Section...
After Covid…Shortages.

After Covid…Shortages.

After Covid…Shortages No, not of breath, although I have full sympathy for any/all long covid sufferers. Rather, I refer to the short supply of many key components and materials, ranging from integrated circuits to display panels, to steel and packaging materials. Not...
Interested Parties at the Wedding

Interested Parties at the Wedding

Interested Parties at the Wedding International Standards certification requires that Interested Parties and their needs and expectations must be considered to achieve a successful outcome. Just recently my wife and I attended the wedding of a family friend’s youngest...
Communication

Communication

Communication “The most important thing in communication is to hear what isn’t being said”. – Peter Drucker Communication is like the oil that stops the engine from seizing up. So, do you have a good quality communication oil? It’s likely to be a daily...
Growing your Business

Growing your Business

Growing your Business “Strategy without process is little more than a wish list.” Robert Filek When you visit different businesses, you may feel admiration that they have been around so long. Perhaps even more admiration for the way they do business, possibly at a...