News & Articles
Here’s a constantly updated selection of short articles written by some of the team members and Associates of PerformancePlus. We’ll tell you about some of our latest events, give you some useful hints and tips about improving your business, notify you of any significant changes to legislation that could potentially affect your business and, occasionally, drop in the odd (or sometimes extremely odd!) article to amuse or entertain you. Click on the article title to take you to the full text.
Feedback
Feedback The ISO9001 Quality Management Standard refers to: “monitor(ing) customers’ perceptions of the degree to which their needs and expectations have been fulfilled” (Section 9.1.2). And: “taking into consideration customer satisfaction and feedback” (Section...
After Covid…Shortages.
After Covid…Shortages No, not of breath, although I have full sympathy for any/all long covid sufferers. Rather, I refer to the short supply of many key components and materials, ranging from integrated circuits to display panels, to steel and packaging materials. Not...
Interested Parties at the Wedding
Interested Parties at the Wedding International Standards certification requires that Interested Parties and their needs and expectations must be considered to achieve a successful outcome. Just recently my wife and I attended the wedding of a family friend’s youngest...
Communication
Communication “The most important thing in communication is to hear what isn’t being said". - Peter Drucker Communication is like the oil that stops the engine from seizing up. So, do you have a good quality communication oil? It’s likely to be a daily interchange,...
Growing your Business
Growing your Business “Strategy without process is little more than a wish list.” Robert Filek When you visit different businesses, you may feel admiration that they have been around so long. Perhaps even more admiration for the way they do business, possibly at a...
A Christmas Tail (Tale)!
A Christmas Tail (Tale)! Another pandemically challenged year has rushed through and what have we achieved? Well, we are all still here, no one has fallen for the covid lurgy, in fact, none of the team has actually contracted it. We are full of injections, typically 3...
Competence in the Quality Management Standards
Competence in the Quality Management Standards “The only thing worse than training your employees and having them leave is not training them and having them stay – Henry Ford”. The Quality Management Standard has a requirement for you to determine...
A Formula for Success
A Formula for Success Is there such a thing as a formula for success in business? I would suggest that there is, and here it is: S = O + P + R. Let me expand on that: Success = Opportunity + Planning + Resources. How does the formula work? First of all, there needs...
Engagement – What does it mean?
Engagement – What does it mean? Leaving aside for the moment the most common definition of the word (i.e., a formal agreement to get married), engagement in the workplace can be described as "a fundamental concept in the effort to understand and describe, both...
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We work with small to medium size businesses across the East Anglia Region covering Norfolk, Suffolk, Cambridgeshire, Essex, Bedfordshire and Hertfordshire. ISO consultants Ipswich, Cambridge, Norwich, Peterborough.
Norwich, Norfolk; Ipswich, Suffolk; Cambridge; Colchester and Chelmsford, Essex
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Hethel Engineering Centre
Chapman Way
Hethel
Norwich
NR14 8FB
ISO consultants Ipswich, Cambridge, Norwich, Peterborough.
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