Feedback

Feedback

Feedback The ISO9001 Quality Management Standard refers to: “monitor(ing) customers’ perceptions of the degree to which their needs and expectations have been fulfilled” (Section 9.1.2). And: “taking into consideration customer satisfaction and feedback” (Section...
A Formula for Success

A Formula for Success

A Formula for Success Is there such a thing as a formula for success in business? I would suggest that there is, and here it is: S = O + P + R. Let me expand on that: Success = Opportunity + Planning + Resources.  How does the formula work? First of all, there needs...