Feeling the Heat

Feeling the Heat

Feeling the Heat It’s very hot at the moment, isn’t it? And it’s impacting many aspects of both home and working life. For those of us working from home, it may well involve changing working hours so we aren’t sitting over a hot computer during the warmest hours. For...
Feedback

Feedback

Feedback The ISO9001 Quality Management Standard refers to: “monitor(ing) customers’ perceptions of the degree to which their needs and expectations have been fulfilled” (Section 9.1.2). And: “taking into consideration customer satisfaction and feedback” (Section...
A Formula for Success

A Formula for Success

A Formula for Success Is there such a thing as a formula for success in business? I would suggest that there is, and here it is: S = O + P + R. Let me expand on that: Success = Opportunity + Planning + Resources.  How does the formula work? First of all, there needs...