by Dave Baker | Jul 24, 2022 | International Standards
Feeling the Heat It’s very hot at the moment, isn’t it? And it’s impacting many aspects of both home and working life. For those of us working from home, it may well involve changing working hours so we aren’t sitting over a hot computer during the warmest hours. For...
by Dave Baker | Jun 6, 2022 | International Standards
Feedback The ISO9001 Quality Management Standard refers to: “monitor(ing) customers’ perceptions of the degree to which their needs and expectations have been fulfilled” (Section 9.1.2). And: “taking into consideration customer satisfaction and feedback” (Section...
by Dave Baker | Oct 11, 2021 | Business Improvement
A Formula for Success Is there such a thing as a formula for success in business? I would suggest that there is, and here it is: S = O + P + R. Let me expand on that: Success = Opportunity + Planning + Resources. How does the formula work? First of all, there needs...
by Dave Baker | Oct 5, 2021 | Business Improvement, International Standards
Engagement – What does it mean? Leaving aside for the moment the most common definition of the word (i.e., a formal agreement to get married), engagement in the workplace can be described as “a fundamental concept in the effort to understand and describe, both...
by Dave Baker | Sep 23, 2021 | Business Improvement, International Standards
Continuous Improvement You can’t progress if you’re standing still … or can you? If you consulted the vast majority of business guides, on-line business help sites or self-styled business ‘gurus’, the standard advice to any business owner...